As of late afternoon, no CenturyLink ETA for restored internet service

Embattled internet provider experiencing nationwide outage Dec. 27

By Yvonne Pesquera
socialmedia@taosnews.com
Posted 12/27/18

Throughout the day, across the country and around Taos County, angry business customers have tweeted about either closing their businesses or having their businesses negatively impacted by the lack of internet service.

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As of late afternoon, no CenturyLink ETA for restored internet service

Embattled internet provider experiencing nationwide outage Dec. 27

Posted

Today (Dec. 27) at 3:32 p.m., CenturyLink reported it does not have an estimated time of arrival (ETA) for restored internet service. The global communications and IT services company tweeted: "The CenturyLink network is still experiencing a disruption affecting customer services. The CenturyLink technical teams will continue to work around the clock until services are restored."

They tweeted from the handle @CenturyLinkHelp on Twitter.com

Based on the review of a near-endless stream of customer tweets, it appears the embattled internet service provider first reported an outage at 3:54 a.m. Eastern Time. As this time, The Taos News is unable to independently confirm this, as a media representative was not available for comment. 

CenturyLink is a publicly traded company on the New York Stock Exchange. At today's market closing, the Louisiana-headquartered company closed down from yesterday's close at 0.33% ($15.25 a share). It is unclear how investors will respond to this service reliability issue as well as to what many deem a failure in public relations/customer communications.

For a brief period, Verizon phone service was also affected. At this time, reports have varied that the outage is still in effect or that some service has been restored. The telecommunications giant had no tweets about the outage. It too is a publicly traded company but its shares closed slightly up.

Throughout the day, across the country and around Taos County, angry business customers have tweeted about either closing their businesses or having their businesses negatively impacted by the lack of CenturyLink internet service.

In addition to private businesses, various tweets reported public offices were affected. For example, The Salt Lake Tribune stated Utah state courts experienced internet outages.

Residential customers have tweeted harsh words, taking aim at the lack of updates and customer service from CenturyLink.  But the company's Twitter page offered a customer service olive branch stating: "Our network is experiencing a disruption affecting customer services. We understand some customers are currently unable to generate tickets through the CTL help portal. We know how important services are to our customers and are working to restore services as quickly as possible."

U.S. Senator Tom Udall (D-NM)  tweeted: "My office is monitoring the CenturyLink outage affecting many here in New Mexico and across the US. I'll continue to work to ensure reliable backups to prevent future disruptions to critical services."

In a twist of irony, CenturyLink had tweeted a promotion a day earlier on Dec. 26, touting its "Disaster Recovery Solutions" to "avoid the cost of downtime."

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